Service systems are complex socio-technical systems that enable value co-creation. An increasing number of activities of public and private organizations intentionally are engineered and managed as service systems. Innovative ICT-enabled service systems increasingly are a key to growth and social welfare. The information systems discipline (IS) is positioned ideally to contribute extensively to this interdisciplinary research field. Service systems research in IS focuses on service systems as the organizing logic or architectural paradigm for developing and operating information systems (IS) and new approaches for the flexible and efficient provision of digital services (e.g. cloud services). Moreover, the increasing evolution of physical systems into cyber-physical systems and the design of data-driven services for corporate customers and private clients offer substantial opportunities for service systems innovation, such as hybrid value creation. The track is generally open to all research on ICT-enabled service systems and cyber-physical systems & services. However, we particularly encourage to submit research that advances evidence-based design knowledge on the engineering of service systems.

Possible Topics

• Service Systems Engineering
• Cyber-physical systems and services
• Digital Industrial Service Systems
• Data-driven services
• Service Innovation & Servitization
• Service Innovation Capabilities
• Information Systems as a service / Cloud services
• Cyber-physical systems and services
• Models, methods, and tools for service systems engineering
• Piloting of novel service systems
• Architecture and modularity of service systems
• Interaction with service systems / Actor Engagement
• Resource mobilization for service systems (e.g. resource sharing, user-generated services)

Track chairs

Contact Track Chairs

Associate Editors

Jürgen Anke, Hochschule für Telekommunikation Leipzig
Eva Bittner, Universität Hamburg
Regine Dörbecker , Techniker Krankenkasse Hamburg
Heiko Gewald, Neu-Ulm University of Applied Sciences
Julia Jonas, FAU Erlangen-Nürnberg
Axel Korthaus, Victoria University, Melbourne, Australien
Martin Matzner, ERCIS - WWU Münster
Christoph Peters, Universität St.Gallen
Alexander Pflaum, Universität Bamberg
Jens Pöppelbuß, Universität Bremen
Angela Roth, FAU Erlangen-Nürnberg
Hannes Rothe, Freie Universität Berlin
Gerhard Satzger, KIT
Carsten Schultz, Christian-Albrechts-Universität zu Kiel
Falk Uebernickel, Universität St.Gallen
Vivek Velamuri, HHL Leipzig Graduate School of Management
Nancy Wünderlich, Universität Paderborn
Andreas Zolnowski, Universität Hamburg / IT-Management und -Consulting

Dienstleistungssysteme und hybride Wertschöpfung / Service Systems and Hybrid Value Creation

13.02.2017, 11:00-12:30, Raum: 01-104

Session Chair: Tilo Böhmann

Sascha Bosse; Hendrik Müller; Klaus Turowski: Integrated Optimization of IT Service Performance and Availability Using Performability Prediction Models

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Martin Semmann; Christian Grotherr: How to Empower Users for Co-Creation - Conceptualizing an Engagement Platform for Benefits Realization

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Christina Niemöller; Dirk Metzger; Oliver Thomas: Design and Evaluation of a Smart-Glasses-based Service Support System

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Robin Knote; Matthias Söllner: Towards Design Excellence for Context-Aware Services - The Case of Mobile Navigation Apps

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13.02.2017, 15:30-17:00, Raum: 01-111

Session Chair: Tilo Böhmann

Daniel Beverungen; Hedda Lüttenberg; Verena Wolf: Recombinant Service System Engineering *Best Paper Nominee*

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Philipp Haas; Ivo Blohm: Blueprinting Crowdfunding - Designing a Crowdfunding Service Configuration Framework

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Florian Müller: Service Modularization in an Evolving Context: A Comparison between the Old and the New World of Automotive Engineering Services in Germany

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Andreas Zolnowski; Jürgen Anke; Jan Gudat: Towards a Cost-Benefit-Analysis of Data-Driven Business Models

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